Terms of service

Terms & Privacy Policy

Last Updated: June 2026

Welcome to The Soul Layer. By using our website, placing an order, or interacting with our services, you agree to the following Terms & Privacy Policy.

 

About Us

The Soul Layer is a 3D printing brand founded by Ankur and Sumit. We specialize in personalized keychains, custom products, anime collectibles, superhero-inspired items, and other unique 3D printed creations.

 

Orders & Custom Products

Many of our products are custom-made and manufactured specifically for each customer.

By placing an order, you confirm that:

  • The information provided by you is accurate.

  • You have the right to use any text, logo, image, or design submitted for customization.

  • Customized products may vary slightly from digital previews due to the nature of 3D printing and finishing processes.

 

Pricing & Payments

  • All prices are displayed in Indian Rupees (INR).

  • Prices may change without prior notice.

  • Orders will begin processing only after successful payment confirmation.

 

Shipping & Delivery

  • Delivery timelines are estimates and may vary based on location, product complexity, and courier services.

  • The Soul Layer is not responsible for delays caused by shipping partners or unforeseen circumstances.

 

Returns & Refunds

Due to the personalized nature of our products:

  • Custom-made and personalized products cannot be returned or exchanged unless they arrive damaged or incorrect.

  • If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the product and packaging.

  • Approved refund or replacement requests will be processed as quickly as possible.

 

Intellectual Property

All content on this website, including logos, branding, product designs, graphics, text, and images, is the property of The Soul Layer unless otherwise stated.

Unauthorized copying, reproduction, or commercial use is prohibited.

 

Privacy Policy

Information We Collect

We may collect:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Order details

  • Customization information provided by you

How We Use Your Information

Your information is used to:

  • Process and deliver orders

  • Communicate regarding purchases

  • Provide customer support

  • Improve our products and services

Data Protection

We value your privacy and do not sell, rent, or share your personal information with third parties except when necessary for payment processing, order fulfillment, or legal compliance.

Payment Security

Payments are processed through secure third-party payment providers. The Soul Layer does not store your complete payment information.

 

Limitation of Liability

The Soul Layer shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

 

Changes to This Policy

We may update these Terms & Privacy Policy from time to time. Continued use of our website after updates constitutes acceptance of the revised terms.

 

Contact Us

For any questions regarding orders, privacy, or support, please contact us through the contact information provided on our website.

The Soul Layer
Where Imagination Takes Shape.